Refund Policy
REFUNDS & RETURNS
SECTION 1.1
At this time we do not offer refunds but will happily accept exchanges on orders. If your item has been misprinted, damaged, or defective, submit your claim within 2 weeks after the product has been received.
*See Section 1.2 for more details.
If you haven’t received your parcel, please refer to our Shipping Policy.
EXCHANGE
SECTION 1.2
If you mistakenly ordered the wrong product or size, you may be eligible* for an exchange.
Your item must meet the following criteria for eligibility*:
- The product must be in brand new and unused condition as received.
- The product must be in the original packaging.
- Receipt or proof of purchase must be provided and reason for exchange.
If criteria is not met, VEZE Co. reserves the right to refuse exchanges at its sole discretion. If you have any additional questions or concerns that have not been outlined here, please send your inquiries to info@vezeco.com
SALE ITEMS & PROMO CODES
SECTION 1.3
All items listed as on "Sale" or "Discounted", or have a discount/promo code are considered as final sale and are non-refundable, and cannot be exchanged. Only regular priced items can be exchanged*.
* Exchanges are conditional based on the terms outlined in section 1.2
COMMENTS & INQUIRIES
SECTION 1.4
For all other inquiries, please contact us at info@vezeco.com
SECTION 1.1
At this time we do not offer refunds but will happily accept exchanges on orders. If your item has been misprinted, damaged, or defective, submit your claim within 2 weeks after the product has been received.
*See Section 1.2 for more details.
If you haven’t received your parcel, please refer to our Shipping Policy.
EXCHANGE
SECTION 1.2
If you mistakenly ordered the wrong product or size, you may be eligible* for an exchange.
Your item must meet the following criteria for eligibility*:
- The product must be in brand new and unused condition as received.
- The product must be in the original packaging.
- Receipt or proof of purchase must be provided and reason for exchange.
If criteria is not met, VEZE Co. reserves the right to refuse exchanges at its sole discretion. If you have any additional questions or concerns that have not been outlined here, please send your inquiries to info@vezeco.com
SALE ITEMS & PROMO CODES
SECTION 1.3
All items listed as on "Sale" or "Discounted", or have a discount/promo code are considered as final sale and are non-refundable, and cannot be exchanged. Only regular priced items can be exchanged*.
* Exchanges are conditional based on the terms outlined in section 1.2
COMMENTS & INQUIRIES
SECTION 1.4
For all other inquiries, please contact us at info@vezeco.com